Refund policy

Last updated: September 15, 2026

Waitlist

Joining the founding-circle waitlist is free. There is nothing to refund for waitlist signup because nothing is charged today.

Before you are charged

Coming-soon prices on the site are for planning only. You may leave the waitlist or decline a purchase invitation at any time before you pay.

After a paid order

Because each fairy is handmade and one of a kind:

• Change of mind after dispatch: we generally cannot accept returns of opened keepsakes for hygiene and uniqueness reasons, except where required by law in your country.
• Damaged or defective on arrival: email us within 14 days of delivery at dvirmail@feltedwoolfairies.com with your order number and clear photos. We will offer a replacement (when available) or a refund of the product price (and shipping if the fault was ours).
• Wrong item sent: we will correct it at our cost.

If your local consumer law gives you stronger rights (for example a cooling-off period for distance sales in the EU/UK where it applies), those rights take priority over this policy.

How refunds are issued

Approved refunds go back to the original payment method. Processing time depends on your bank or card issuer (often several business days after we submit the refund).

Cancellations

If you need to cancel a paid order before it ships, email us as soon as possible. If we have not yet dispatched, we will refund in full. Once shipped, the damaged/defective rules above apply.

Contact

dvirmail@feltedwoolfairies.com
Felted Wool Fairies · Luzit, Israel